TERMS OF DELIVERY

Valid from 7 April 2020

Online shop
Kesla Oyj Business ID 0168715-8, Kuurnankatu 24, FI-80100 JOENSUU, sells products to adult private individuals in Finland. The product prices include value added tax. We reserve the right to change prices and delivery costs.

Ordering
The products are ordered on the online shop website by placing them in the shopping cart and paying for the contents of the shopping cart at the checkout service. When placing an order in the online shop, you are required to familiarise yourself with and commit to the terms of delivery in force at the time.

Customer information
All customer information will be processed confidentially. Contact information requested in connection with placing an order will not be used for purposes other than the delivery of the order or for clarifying any ambiguities arising therefrom, unless otherwise specified. Customer information is stored in Kesla Oyj’s customer register and is used to maintain customer relationships. The privacy statement in accordance with the Data Protection Regulation can be found on Kesla Oyj’s website.

Payment and payment methods
You can use online payments of Finnish banks and you can also pay with the most common credit cards.

Order and payment confirmation
Following a successful order, an order confirmation will be sent to your email. Sending a confirmation email requires the provision of an email address when placing the order.

Delivery methods and costs
The delivery costs of your order can be viewed on the page where you select the delivery and payment method. We deliver the orders by post to the address provided by the customer.

Delivery time
Our most common delivery time in Finland is 14 days, depending on the order and delivery method. More precise delivery times are indicated in connection with product options. We are not liable for delays caused by force majeure or any indirect damage caused by delays. Exceptional delivery times are announced on the front page of the online shop.

Right of cancellation and terms of return
You have the right to cancel your order in accordance with the Consumer Protection Act within 14 days of receiving the order. In the case of digital content and services, you may have been specifically requested to waive the right of cancellation prior to the payment transaction in order to be able to provide the service or digital content before the right of cancellation ends. In the cancellation notice, you must indicate your name, address, the order date and product, and it must be sent by email to spare.parts@kesla.com or by post to the return address below. The product must be returned by post within 14 days of the cancellation notice in its original condition and in the original packaging. Return costs are borne by the customer. Attach a copy of the cancellation notice to the product return. If the product has been used, we reserve the right to charge for a decrease in value.

If you would like to return or replace products after the 14-day period, contact us directly. Upon returning your order, please include your name, contact information and account number for the refund. We will refund the full amount you paid within 14 days of the receipt of the cancellation notice if the product has been returned or has been verifiably posted to the return address.

Return address:
Kesla Oyj/online shop returns
Kuurnankatu 24
80100 JOENSUU

Unclaimed package
Leaving a package unclaimed is not considered a return or cancellation. We charge a fee of €30 for an unclaimed package that has not been subject to a separate cancellation notice.

Problem situations
If the product is lost or damaged during transport or otherwise fails to respond to your order, you must notify the error in writing within 14 days at the latest to the address indicated in the section Right of cancellation and terms of return or by calling the phone number indicated in the contact information. If the package has been damaged in the post, a complaint must be submitted to Posti Group Oyj immediately. Kesla Oyj is responsible for the statutory liability for defects in the products when the product warranty has expired or has not been granted.

Resolution of disputes
As a consumer customer, you have the right to have any disputes arising from this agreement resolved by the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, you must contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi). You can take legal action against Kesla Oyj regarding disputes arising from the contractual debt relationship either in the District Court of Kesla Oyj’s domicile or in the District Court of the city in Finland in whose court district you have your domicile.